Shipping policy

Shipping Policy

Last Updated: July 2026

At IMPACKED, we work with trusted local and international logistics partners to ensure your packaging is delivered safely and efficiently. As many of our products are custom manufactured, shipping timeframes vary depending on the product, print process and destination.

Production Before Shipping

Most IMPACKED products are manufactured to order.

Production commences once:

  • Your quotation has been accepted
  • Artwork has been approved
  • Any required deposit has been received

Production timeframes vary depending on the product and order complexity. Estimated lead times will be provided with your quotation and order confirmation.

Shipping Destinations

We currently ship throughout:

  • Australia
  • New Zealand
  • Selected international destinations

If your country is not listed during checkout or you'd like a shipping quote for an international destination, please contact our team.

Shipping Methods

Depending on your order, we may use:

  • Standard Road Freight
  • Express Freight
  • Air Freight
  • Sea Freight
  • Courier Services

The shipping method will be selected based on the size, weight, destination and urgency of your order.

Shipping Timeframes

Delivery times begin once production has been completed and your order has been dispatched.

Typical delivery estimates are:

Destination Estimated Transit Time
Brisbane Metro 1–2 business days
Queensland Regional 2–5 business days
Sydney & Melbourne 2–5 business days
Adelaide 3–6 business days
Perth 5–8 business days
Tasmania 4–7 business days
New Zealand 5–10 business days
International Quoted on request

Transit times are estimates only and may vary.

Express Shipping

Where available, express shipping may be selected at an additional cost.

Express freight reduces delivery time but does not reduce manufacturing lead times unless specifically agreed.

If your order is urgent, please contact us before placing your order so we can discuss available fast-track production and freight options.

Freight Charges

Shipping costs are calculated based on:

  • Destination
  • Package dimensions
  • Weight
  • Freight method
  • Number of cartons or pallets

Freight charges will be confirmed during the quotation process or at checkout where applicable.

Tracking

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to one business day after dispatch for tracking information to become active.

Delivery Address

Customers are responsible for ensuring that delivery details are accurate and complete.

Additional charges may apply if:

  • an incorrect address is provided
  • delivery must be redirected
  • re-delivery is required
  • the shipment is returned to the carrier

Delivery Requirements

Some deliveries may require:

  • a signature upon delivery
  • forklift access for pallet deliveries
  • loading dock access for commercial premises

If special delivery requirements apply, please advise us before production begins.

Delays

While we make every effort to dispatch orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • manufacturing delays
  • supplier shortages
  • courier network congestion
  • customs clearance
  • severe weather
  • industrial action
  • public holidays
  • other unforeseen events

Delivery dates are estimates only and are not guaranteed.

Lost or Damaged Shipments

If your shipment arrives damaged or appears to be missing items, please notify us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photographs of the packaging
  • Photographs of any damaged products
  • Details of the issue

We will work with the freight provider to investigate and resolve the matter as quickly as possible.

Risk & Ownership

Risk in the goods passes to the customer upon delivery to the nominated address.

Ownership of the goods remains with IMPACKED until payment has been received in full.

International Orders

International customers are responsible for any applicable:

  • import duties
  • customs charges
  • taxes
  • brokerage fees
  • local government charges

These charges are not included unless specifically stated on your quotation or invoice.

Questions About Shipping?

If you have any questions regarding shipping, production lead times or delivery options, we're happy to help.

Email: orders@impacked.co

Website: https://impacked.co