Privacy policy

Privacy Policy

Last Updated: July 2026

IMPACKED ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, request a quote, place an order or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

IMPACKED

Website: https://impacked.co

Email: orders@impacked.co

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Company name
Email address
Phone number
Delivery and billing addresses
Order history
Payment information (processed securely through third-party payment providers)
Artwork and files submitted for production
Enquiries and correspondence
Any other information you choose to provide

We may also automatically collect technical information when you use our website, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on our website
Referral sources
Cookies and analytics data

3. How We Use Your Information

We use your information to:

Provide quotations
Process and fulfil orders
Communicate with you regarding your enquiries or purchases
Deliver products and services
Process payments
Provide customer support
Improve our website and services
Send important service updates
Comply with legal obligations
Prevent fraud and protect our business

Where you have opted in, we may also send you promotional emails about new products, services or special offers.

You may unsubscribe from marketing communications at any time.

4. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

IMPACKED does not store your full credit card or debit card details.

Payment information is handled securely in accordance with the security standards of the relevant payment provider.

5. Sharing Your Information

We do not sell or rent your personal information.

We may disclose your information to trusted third parties where necessary to operate our business, including:

Manufacturing partners
Freight and courier providers
Payment processors
IT service providers
Website hosting providers
Professional advisers
Government authorities where required by law

These third parties are only provided with the information necessary to perform their services.

6. International Transfers

Some of our manufacturing partners, service providers or technology providers may be located outside Australia.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand website usage
Improve website performance
Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function correctly.

8. Analytics

We may use analytics services, such as Google Analytics, to understand how visitors use our website.

These services collect anonymous usage information including:

Pages viewed
Session duration
Device type
Geographic region
Referral source

This information helps us improve our website and customer experience.

9. Marketing Communications

If you subscribe to our mailing list or request information, we may send you marketing communications.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

We will continue to send transactional emails relating to your orders.

10. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration
Destruction

While we take appropriate security precautions, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where practical.

12. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Request deletion of your personal information where appropriate
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 16.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

15. Australian Privacy Law

IMPACKED is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations or technology.

The latest version will always be available on our website.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: